Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us and we'll be happy to assist you.
Non-Returnable Items
Certain items cannot be returned, including sale items, gift cards, and custom or personalized orders.
How to Start a Return
To initiate a return, please contact us at thepaintedfoxstudio.jn@gmail.com with your order number and reason for return. We'll provide you with instructions on how to send your item back.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.